Privacy Policy

We're not just collecting your info for fun - everything we gather has a purpose. Here's what we're doing with it:

Delivering Your Training Experience

This is the main event. We use your data to:

• Set up and manage your membership account
• Schedule your training sessions and classes
• Track your progress and help you hit those gains
• Customize your programming based on your goals and limitations
• Provide one-on-one coaching and nutrition advice

Communication

• Sending class reminders and schedule updates
• Sharing training tips, nutrition advice, and workout content
• Notifying you about facility changes or closures
• Responding to your questions and support requests
• Marketing emails about new programs or special offers (you can opt out anytime)

Improving Our Services

• Analyzing attendance patterns to optimize class schedules
• Understanding which programs are crushing it and which need work
• Making our website and booking system better
• Developing new training programs based on member feedback

Legal & Safety Stuff

• Keeping records for liability purposes (unfortunately necessary in today's world)
• Complying with Canadian regulations and tax requirements
• Protecting against fraud and unauthorized access
• Emergency situations where we need to contact your listed emergency contact

Here's the real talk - we're not selling your data to random companies. That's not how we roll. But there are some specific situations where we might share your information:

Service Providers We Work With

We partner with trusted companies to run our business smoothly:

• Payment processors (Stripe, Square) to handle your membership fees
• Email service providers for newsletters and updates
• Scheduling software to manage bookings and classes
• Cloud storage for secure data backup
• All these partners are bound by confidentiality agreements

Legal Requirements

Sometimes we gotta comply with the law:

• Court orders or legal processes
• Government audits or regulatory requests
• Protecting our rights or property
• Emergency situations involving health or safety

With Your Consent

• Featuring you in our social media or marketing materials
• Sharing success stories or testimonials
• Participating in partner promotions or events
• We'll always ask first - no surprises

Business Transfers

If Halrion Forgeverse gets acquired or merged (hey, we're ambitious), your data would transfer to the new owner. But your privacy rights would stay intact.

Cookies aren't just post-workout snacks - they're also tiny files that help our website work better. Here's what's happening behind the scenes:

Essential Cookies

These are the non-negotiable ones that make the site actually function:

• Keeping you logged into your member account
• Remembering items in your cart when booking sessions
• Security features that protect your account
• Without these, the site basically doesn't work

Analytics Cookies

We use these to understand how people use our site:

• Google Analytics to see which pages get the most traffic
• Understanding where people are clicking and what they're interested in
• Figuring out if our website updates are actually improvements
• This data is anonymized - we don't track individuals

Marketing Cookies

• Facebook Pixel and similar tools for targeted ads
• Retargeting people who visited our site but didn't sign up yet
• Measuring the effectiveness of our ad campaigns
• You can opt out of these through your browser settings

Managing Your Cookie Preferences

Most browsers let you control cookies. You can usually:

• Block all cookies (though this might break some site features)
• Delete cookies after each session
• Accept cookies from specific sites only
• Get notified when a site tries to set a cookie

This is your data, and you've got rights. Under Canadian privacy laws (specifically PIPEDA), here's what you can do:

Access Your Information

You can request a copy of all the personal data we have on you. We'll send it over in a readable format within 30 days. Just shoot us an email at info@halrionforgeverse.info.

Correct Inaccurate Data

Spotted something wrong in your profile? Let us know and we'll fix it ASAP. You can update most info yourself through your member portal.

Delete Your Data

Want to be erased from our system? We'll delete your personal information, though we might need to keep some records for legal or accounting purposes (tax stuff, liability records, etc.). Just be aware that deleting your data means canceling your membership.

Opt Out of Marketing

Not into our promotional emails? No hard feelings - there's an unsubscribe link at the bottom of every marketing email we send. You'll still get important account stuff like billing notices and class updates though.

Restrict Processing

You can ask us to limit how we use your data in certain situations. For example, if you're disputing the accuracy of your info or challenging how we're using it.

Data Portability

Want to take your workout data to another gym? We can provide your information in a common format that's easy to transfer.

File a Complaint

If you think we're not handling your data properly, you can file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, talk to us first - we want to make things right.

We take security seriously - like, really seriously. Your data is locked down tighter than our facility after hours. Here's how we protect your stuff:

Technical Safeguards

• SSL encryption for all data transmitted to and from our website
• Encrypted databases where your personal info is stored
• Secure, password-protected servers with limited access
• Regular security audits and vulnerability testing
• Firewalls and intrusion detection systems
• Regular software updates to patch security vulnerabilities

Physical Security

• Paper records (if any) are kept in locked cabinets
• Limited staff access to sensitive information
• Secure disposal of documents containing personal data
• Our office areas have controlled access

Administrative Measures

• Staff training on privacy and data protection
• Confidentiality agreements with all employees
• Clear policies on who can access what data
• Regular reviews of our security practices

What We Can't Guarantee

Real talk - no system is 100% secure. We do everything we can, but internet transmission isn't completely foolproof. If we ever experience a data breach, we'll notify you and the relevant authorities as required by law. That's our promise.

Your Part in Security

Help us help you stay secure:

• Use a strong, unique password for your member account
• Don't share your login credentials with anyone
• Log out when using shared or public computers
• Let us know immediately if you suspect unauthorized access

Health data is extra sensitive, and we treat it that way. When you share your medical history, injuries, or fitness assessments with us, we're handling that information with maximum care.

Why We Need Health Info

We're not being nosy - this stuff is crucial for keeping you safe:

• Designing training programs that won't aggravate existing injuries
• Knowing what modifications you might need for certain movements
• Understanding any medical conditions that could affect your training
• Having emergency contact info if something goes wrong
• Tracking your progress and adjusting programs as you improve

How We Protect It

• Health information is stored separately from basic contact details
• Only coaches and trainers working directly with you can access it
• We never share your health data with third parties without explicit consent
• Medical forms are kept confidential and secure
• Digital health records are encrypted and access-logged

When We Might Share Health Data

We'll only share your health information in very specific situations:

• Medical emergencies where paramedics need to know your conditions
• If you've given written consent (like for insurance claims)
• Legal requirements (court orders, etc.)
• With your explicit permission to consult with your healthcare provider

Your Responsibility

Keep us updated if anything changes - new injuries, medical conditions, medications, whatever. The more current your info, the better we can keep you safe and training hard.

Our website might link to other sites or integrate with external services. Once you leave our site, we can't control what happens to your data - that's on them.